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Drive Service Quality and Customer Satisfaction (Service Information and Results)

Drive Service Quality and Customer Satisfaction (Service Information and Results) TGS-2019504257

SERVICE QUALITY CENTRE PTE. LTD.

UEN/Foreign Entity Number: 199003051G

Course Fees

$690.00

Course Objectives

This course covers knowledge and application skills in the assessment of the service quality and customer satisfaction levels within an organisation. It involves the identification of relevant benchmark criteria and key performance indicators to monitor and manage customer information for service excellence.

Course Content

Develop service quality and customer satisfaction framework in accordance with organisation’s business strategy Evaluate service quality and customer satisfaction performance against benchmarking criteria and key performance indicators Communicate service quality and customer satisfaction performance to stakeholders

Course Key Information

Eligible for Claim Period 10 Oct 2020 - 30 Jun 2023
Supporting Public AgencySkillsFuture Singapore (SSG)
Training Duration16 hours
Mode of Training Full Time and Part Time
Course Language English
Min. Qualification RequiredNot Specified
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Course Contact Person

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