Job-Skills Insights

Enhancing Remote Workforce Management

September 06, 2021

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5 mins read

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New Business and Operational Models




In this 22nd instalment of SSG’s Jobs-Skills Insights Webinar Series, we were joined by Ms Michelle Ann Iking, Chief People Office of SelfDrvn Enterprise and Mr Low Kok Chang, ASEAN Lead Talent - Learning & Performance Management of Principal Asset Management to speak on remote workforce management amidst the new normal.

The presenters shared on how enterprises can leverage technology and apply best practice principles to enhance remote workforce management, as part of workforce transformation. This is becoming ever more important as working from home is now the new norm and is here to stay, even post-pandemic. In the same context, the webinar also focused on the importance of digital transformation and upskilling, and the increased emphasis on soft skills as part of the future economy in the digital era.

The key takeaways from the webinar are:

1.      Leverage Technology to Enhance Remote Workforce Management – With the shift from working in an office to working from home, workforce management has taken on a new dimension. Adoption of HR tech to facilitate workforce management has become more pivotal as remote work is expected to remain common. An employee experience management digital platform of such can offer real-time quests, feedback as well as rewards and recognition to engage, motivate and nudge employees to action, in the absence of in-person engagement. Integrating technology and the best practice principles for workplace transformation and remote workforce management will help enterprises enhance their workforce management to drive performance and learning, foster culture building and empower employees to achieve business goals.

2.      Digital Upskilling for Business Transformation – With the advent of the digital age, enterprises are embarking on the digitalisation track for business transformation and sustainability. Digital upskilling has become ever more important as it is crucial for the successful digital transformation of businesses. To identify key focus areas to invest for digitalisation and digital upskilling, enterprises may look into functional areas which need to reduce cost, increase value to customers or to mitigate risks.

3.     Relevance of Soft Skills in the Digital Era – With increasing digitalisation and adoption of technology at the workplace, there is also an increased emphasis on soft skills as part of the future work in the digital era. Technology and automation will take care of the technical, repetitive and manual aspects of work while human talents are needed to exercise creativity and solve problems. Soft skills such as creative thinking, problem solving, influence, adaptability, collaboration and learning agility will remain relevant with increased importance to businesses and individuals in this rapidly changing landscape where adapting to new technologies and environments have become pivotal. This is also aligned with the Critical Core Skills which SSG has identified.

For more jobs-skills webinars, please visit: https://go.gov.sg/yqynxs

 


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